Everything you need to hear customers and act on it
Praisio is built as a set of modules that work together, from the tap at your counter to knowing what to fix next. What's live today is marked as live, and what we're still building is clearly labelled.
Review collection
A feedback page your customers finish in seconds, on their own phone.
Answers questions like
- How do I get happy customers to actually leave a review?
- How do I make it easy for everyone, on any phone?
- Tap the NFC card or scan the QR code: no app, no login
- Stars, quick tags and a comment, all on one screen
- "Share on Google" for every rating, with their words copied for them
- A private option for customers who'd rather tell you directly
- A thank-you instead of the form when someone scans again within a month
Reputation management
Turn more visits into Google reviews, and reply to every one with care.
Answers questions like
- How many customers head to Google from my counter?
- What do I say to a bad review?
- Google clicks counted for every card and code
- Reply writer: three drafts for any review, signed with your business name
- Warm, formal or brief, in the language the review was written in
- Nothing is posted until you post it
- Google Business Profile syncComing soonConnect your profile to see your Google rating and review count, get alerts for new reviews, and see how many scans turn into reviews.
Customer intelligence and sentiment
Know what customers love and what's bothering them, without reading every comment.
Answers questions like
- What do customers actually love about us?
- What are they unhappy about?
- Which comments should I read first?
- Every tag customers pick is counted
- Sentiment at a glance: tags from 4 and 5 star visits count as positive, 1 to 3 stars as needs attention
- Tap any tag to read the comments behind it
- A private feedback inbox you can filter by rating, review code or date
- Sentiment over timeComing soonSee the split of positive and negative feedback, and how it moves month to month.
Know what to fix next
A short, ranked list of what's bothering customers, so you know where to start.
Answers questions like
- What should I fix first?
- When are we busiest, and is the team ready for it?
- Did this week go better than the last?
- Needs-attention tags ranked by how often they come up
- Your overview compares this week with the week before
- Busiest scan hours, so you can staff up when it counts
Locations and review codes
See which counter, table or branch is earning you reviews.
Answers questions like
- Which spot gets the most scans?
- Where should I put more cards?
- Up to 15 review codes per business
- Scans, feedback and Google clicks for each code
- Read the feedback from any single code
- Multi-branch viewComing soonCompare branches side by side from one login.
Competitor tracking
See how you stack up against the businesses near you.
Follow the ratings, review counts and review pace of nearby businesses you compete with.
Answers questions like
- Are nearby competitors gaining reviews faster than us?
- How does our rating compare?
Competitor tracking
We're building this now, and we'll let you know as soon as it's ready.
Put a card on your counter this week
Create your account, set up your business page, and choose a plan. Your starter kit ships as soon as your payment is confirmed.