Our honest review policy
Praisio exists to help businesses hear every customer, not to hide unhappy ones. These are the rules our product follows, and the ones we ask every business on Praisio to follow too.
Last updated 11 October 2026
What Praisio always does
- Offers Google to every customer. "Share on Google" appears for every rating, from 1 star to 5. We never hide it, move it or make it harder to reach based on the rating.
- Lets the customer choose. Private feedback is an extra option for customers who'd rather tell the owner directly. It's never a replacement for the Google option.
- Sends customers to the business's own review page. Reviews are written by the customer, on Google, in their own words. We copy what they typed only to save them retyping it.
What Praisio never does
- Filter or route customers by their rating (often called review gating).
- Write, generate or post reviews on anyone's behalf.
- Offer customers rewards or discounts in exchange for reviews.
- Claim any affiliation with or endorsement by Google.
What we ask of businesses
By using Praisio, you agree to ask all of your customers for feedback in the same way, not to offer incentives for reviews, not to post reviews about your own business, and to follow Google's policies for reviews. Our reply writer drafts responses for you to read and edit; you are responsible for what you post.
Why it matters
Google's review policies don't allow businesses to selectively ask for positive reviews or discourage negative ones. Reviews collected that way can be removed. More importantly, an honest mix of reviews is what future customers actually trust. You can read more in our guide, what is review gating.
Spotted something on Praisio that doesn't live up to this policy? Tell us and we'll look into it.
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